rate-in

Create exceptional guest experiences to increase delight and mitigate negative interactions to protect your revenue.

clpr

Leverage the combined power of cognitive revenue management and social media analytics connected to the largest distribution network in the world.

rev-man

A strong team of hospitality leaders with over 200+ years of experience and social media experts that have won every major marketing award make sure you are always successful.

Every day more guests are turning to social media to get inspired, research, plan and book their stay. As the internet companies of today pivot to become hospitality players and new-age channels continue to disrupt the market place, acquiring guests by traditional push strategies cannot suffice for hotel chains any longer.

Today, 80% of the guests use social media before booking a stay at a hotel and 84% of people expect a brand to respond within one hour. Research also suggests that a 10% increase in review scores can affect bookings by an average of 11% and improve ADR by 7%.

The industry’s wait is over with this Guest Experience Cloud platform that combines the power of BCV’s social media listening, analytics, creative and engagement capabilities with RateGain’s AI-driven cognitive revenue management and smart distribution solutions.

Get the power to serve the right message, to the right guest, for the right hotel, on the right channel, elevating the brand experience every day.

Convert Delight into Dollars

The Guest Experience cloud platform, not only tracks your guest but also remembers their likes, dislikes putting them right at the center of your revenue strategy.

Our cutting edge in-house capabilities allow us to create customer profiles based on over 50 factors to allow you to always deliver delight and increase repeat visits helping you maximize guest lifetime value.

Tracking Real-time
interactions on

395,000

Hotels

Get Unparalleled Visibility and Control

The only platform in hospitality that would bring revenue management, sales and marketing together, breaking down the traditional silos to directly measure impact on booking and Net RevPAR to maximize guest lifetime value with

  • Targeting & Conversion Tracking
  • 24X7 Monitoring Capabilities
  • Reputation Protection

Award Winning Team that Drives your Success

Our expertise in delivering accurate intelligence and actionable insights makes sure of one thing – your success.

Based out of 10 countries, our global offices allow you access to industry and digital experts who are geared up to solve every challenge and constantly drive innovation for you.

customer-success

Introducing The Hospitality Industry’s First-Ever Guest Experience Cloud

BCV, now a RateGain Company, is the only provider with the capacity to monitor and manage the social universe 24/7. Our comprehensive Guest Experience Cloud solution is supported by an arsenal of proprietary tools and analytics designed to increase sales, provide unparalleled guest interactions, and mitigate negative customer experiences.

Customer Speak

Resources

Icon Title CTA Type Industry Product1 Product2 Tag1 Tag2 Tag3 Tag4
Success Story of
The St. Regis Maldives
Download Now Success Story Hotel BCV Social media marketing Social media advertising
Success Story of
Four Seasons Bora Bora
Download Now Success Story Hotel BCV Social media marketing Social media advertising
How TMCs Deliver the Best Hotel Rates
Download Now Success Story TMC Rate Shopping
Success Story of
Fontainebleau Miami Beach
Download Now Success Story Hotel BCV Social media marketing Social media advertising
Success Story of
One&Only Palmilla
Download Now Success Story Hotel BCV Social media marketing Social media advertising
Customer Success Story
Dusit Thani Hotels & Resorts
Download Now Success Story Hotel Parity+ Optima Competition price intelligence Rate parity
A Guide to Modern Online
Reputation Management Tool
Download Now ebook Hotel BrandGain Online reputation management Online reviews management
Taking A Strategic Approach
To Rate Parity In 2018
Download Now Whitepaper Hotel Parity+ Rate parity Rate disparity issues
Crash Course In Generating Demand And Revenue
Download Now ebook Hotel All Channel management Online reputation management Demand generation Distribution
A Guide On Channel Manager Comparison & Selection
Download Now ebook Hotel RezGain Channel manager Distribution
Customer Success Story of
RedDoorz Hotels
Download Now Success Story Hotel RezGain Channel manager Distribution
A Guide on Building A Revenue Centric Culture
Download Now ebook Hotel All Channel management Online reputation management Distribution
Customer Success of
Story 1589 Hotels
Download Now Success Story Hotel RezGain Channel manager Distribution
Customer Success Story of
Theme Resorts & Spas, Sri Lanka
Download Now Success Story Hotel RezGain Channel manager Distribution
Success Story of
Hotel Landmark, Bangkok
Download Now Success Story Hotel Unity Channel management Online reputation management Distribution Revenue maximization
Customer Success Story of
J5 Rimal Hotel Apartments, Dubai
Download Now Success Story Hotel Optima Competition price intelligence
A Guide on Improve Your Hotel Ranking on TripAdvisor
Download Now ebook Hotel All OTA ranking Online reviews management
Customer Success Story of
Thanos Hotels And Resorts
Download Now Success Story Hotel Unity Channel management Online reputation management Distribution Revenue maximization
Customer Success Story of
Cyprotel Hotels And Resorts
Download Now Success Story Hotel BrandGain Online reputation management Online reviews management
Customer Success Story of Landmark Grand Hotel, Deira
Download Now Success Story Hotel Unity Channel management Online reputation management Distribution Revenue maximization
A Guide To Help
You Stay On Top
Download Now ebook Hotel All Channel management Distribution
Free White Paper on “Secret of Data-Driven Hotels”
Download Now Whitepaper Hotel All Pricing intelligence Big data Business intelligence
A Guide to Hospitality Revenue
Management
Download Now Research Paper Hotel Unity Revenue management Revenue maximization
A Guide To Evolving
Role Of Revenue Managers
Download Now ebook Hotel Unity Revenue management Revenue maximization
A Guide To Select
Hotel Rate Shopper
Download Now ebook Hotel Optima Competition price intelligence
A Guide To Know About Hospitality Revenue Management
Download Now Research Paper Hotel Unity Revenue management Revenue maximization
DHISCO Switch
Download Now ebook Hotel DHISCO Switch DHISCO DHISCO Switch Distribution
DHISCO Cache
Download Now ebook Hotel DHISCO Cache DHISCO DHISCO Cache Distribution

Latest At RateGain

CN Travel Group selects RateGain for SWITCH Connectivity and Channel Manager
龙腾捷旅与RateGain合作SWITCH及直连解决方案
The Leela chooses RateGain as their partner for maintaining rate parity

Some Hotel Chains That Rely on Us